If you think your internet connection is unstable, contact your Internet Service Provider for further assistance.If you are on metered connection, meaning, you pay for each kilobyte of data, you may temporarily turn this feature off, then update your Trend Micro program manually.If your Internet has an unlimited data plan, we recommend turning this feature OFF.This article shows you what to do when the Trend Micro SafeSync system tray icon disappears. Your Trend Micro program may not be able to update due to Internet connection restrictions from the Metered connection setting. Missing system tray icon Trend Micro SafeSync. Try to upgrade the program again. Under the Processes tab, find and click setup.exe, then select the End Task button. I have Internet connection but still cannot update How do I fix this Press CTRl + SHIFT + ESC keys at the same time to open Windows Task Manager. If the problem persists, contact our Technical Support for immediate assistance. Restart your computer to apply the changes.Follow the prompts to install the hotfix.Click Yes when the User Account Control window appears.Double-click the downloaded file to run the hotfix.Download the following hotfix: Ti_1773_win_en_plugVizor_NCIE_hfb.exe.Temporarily disable the Trend Micro program on your computer. I witnessed the icon image changed for update state only once in very beginning when Trend MicroELDownload64bit.exe installed slightly outdated version of Antivirus+ (v) and the first update started pulling all recent modules for v.If the problem persists, follow the instructions below: I bought Trend Micro from Best Buy If the page loads, click Update Now to get the latest Trend Micro updates. To check, open a web browser and visit any website. Make sure you have a working internet connection. Micro Email Security with Microsoft Office 365, you can. This notification will appear if the program detects that it has not connected to the Trend Micro server for 3 days. Moving your e-mail to the cloud does not mean you have to reduce your security. Trend Micro wants to ensure you have access to the latest protection all the time. Your computer is experiencing network issues, and the program cannot connect to the Internet to get the latest updates.
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